Service Management
As an IDS Scheer Application Services or Operations Services customer, you will be assigned a dedicated Service Manager. The Service Managers are responsible for the delivery of services and their compliance with the defined service level agreements (SLA), as well as report management, escalation management and innovation management.
Delivery Management
Delivery management includes all activities that secure continuous support, professional project management and escalation management.
Delivery Management Offerings:
- Service availability
- Project management and staffing
- Management of service processes
- Communication and escalation management
- SLA adjustments
Report Management
IDS Scheer provides accurate reporting about services delivered, the defined SLAs (such as frequent on-site visits) and any SLA adjustments.
Report Management Offerings:
- Service & Project reporting
- KPI monitoring
- SLA monitoring
Innovation Management
Striving to provide continuous business improvement based on customer needs, IDS Scheer Innovation Management provides the following offerings to improve the business functionality and efficiency of the implemented processes:
- Business process optimization
- Suggestion of functional enhancements
- Release upgrade strategy