ARIS Solution Scenario: Business Process Transformation
Business Process Transformation
The focus of this scenario is on analyzing business processes, with the results being used to implement improved processes. The ARIS software products deployed enable processes to be described and process structures and object relationships subjected to qualitative analysis. In addition, the structured information collected in ARIS can be published across the enterprise.
Static and dynamic analysis methods allow calculation of key performance indicators (KPIs), such as, throughput times, processing costs, and evaluation criteria for resource requirements. ARIS Strategy Platform provides the required tools.
The Business Process Transformation scenario follows the AVE roadmap. Accordingly, it includes the process strategy, process design, process implementation, and process controlling phases.
Your Benefits
- Ready-to-use question sets, reference processes, and templates enable faster results and accelerated implementation.
- Clear architectures are provided for structuring information, supporting the use of pre-prepared evaluations for qualitative and quantitative analysis of processes.
- The procedural models for quantitative analysis simplify delivery of the hard facts required by management. This information allows a rational case to be made for process improvements.
Scenario Overview
The starting point for this scenario is determining the strategic direction and identifying the associated objectives for the transformation project. The next step involves analyzing the processes relevant to achieving the objectives and drawing up a to-be blueprint for the improved workflows, organizational structures, and IT support. The required implementation activities are defined and then monitored during implementation. Since the aim is to achieve lasting corporate benefits, process improvement should never be a one-time project. The new processes need to be continually reviewed to ensure that objectives are being met, with a new improvement project being launched if required.
Standardized work packages and products are defined for each phase of the business process lifecycle as part of a logical overall structure. They are created using the software products in ARIS Strategy Platform and ARIS Design Platform.
Strategy Phase
The aim of the strategy phase is to understand the company’s organizational structure and strategic direction with regard to products, markets, processes, and systems. This includes analyzing the success factors, defining the hierarchical top-down process architecture, and identifying end-to-end process scenarios (e.g., the entire sales process through to shipment). Two different perspectives need to be distinguished here, since individual process activities (e.g., order creation) are often used in multiple core processes. They can therefore be reused in the implementation as technical services.
Design Phase
The project plan and defined objectives lay the groundwork for the design phase. The description of the main processes is refined, the individual resource and capacity requirements identified, and process times and costs determined. Weaknesses and possible improvements are highlighted as part of process analysis, with the results serving as input for designing the to-be processes. Process descriptions and the associated performance indicators are broken down into greater detail to create an implementation plan.
Implementation Phase
This phase involves transforming the existing processes into the defined to-be processes. To enable this, both the organizational and technical transformation requirements need to be met, e.g., by modifying automated workflows. Special attention is paid to organizational aspects, since modifying processes often means major changes to established routines. Employees will only embrace such changes if they are communicated properly. The establishment of meaningful performance indicators also calls for careful planning, since otherwise there is no reliable way of measuring success. These indicators are vital for monitoring the performance of the organizational structures, processes, and systems.
Controlling Phase
Following implementation, the purpose of the controlling phase is to monitor business performance. A cost-benefit calculation is performed at the same time, enabling corrective action to be taken if necessary.
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