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ARIS ITIL

The Professional Solution for Implementing and Operating an IT Service Management System

Corporate IT organizations currently spend around 80% of their budget merely on keeping systems up and running. This leaves little scope for process innovation and for responding to the ever-increasing demands to align IT with the value chain. One solution is to systematically reorganize things in a process-oriented manner and ensure that resources are allocated with maximum efficiency.

These objectives lie at the heart of the Information Technology Infrastructure Library (ITIL), an industry-independent set of guidelines for standardization of IT processes that leverages existing best practices.

IDS Scheer has developed an ARIS reference model based on ITIL to document, analyze, and implement IT processes. For companies wanting to align their IT processes with ITIL, ARIS ITIL offers a customizable graphical reference model and user-friendly modeling and analysis environment.

The ARIS ITIL reference model thus allows organizations to synchronize their IT systems with their business needs—fast and at low cost.

Key benefits:

  • Comprehensive reference model for ITIL processes and structures across all process levels, including cross-referencing with ITIL books.
  • Clear depiction of dependencies between the processes.
  • Flexible options for adapting processes and adding information, such as, resources involved, documents, and IT systems.
  • Sophisticated functionality for analyzing processes prior to implementation, making it possible to pinpoint resource bottlenecks, compare alternative process options, identify system/media breaks, and more.
  • Implementation of software updates without loss of data, plus professional change management for flexible adaptation of processes to new or changed requirements (no discrepancies between documentation and actual processes).

Screenshots

From mere technology provider to service-oriented IT provider
From mere technology provider to service-oriented IT provider

From mere technology provider to service-oriented IT provider
The best-practice recommendations of the ITIL de facto standard enable IT managers to streamline routine IT tasks, thereby saving process costs and accelerating IT processes. To achieve this, the IT Infrastructure Library provides clearly defined IT management standards that can be understood at all levels of the enterprise. No longer tied to the image of technology provider, IT departments are thus empowered to provide both internal and external customers with high-quality services.

Standardized processes and concepts
Standardized processes and concepts

Standardization of processes and concepts
Standardized processes and concepts ensure a shared understanding, enabling ARIS ITIL to create a consistent mindset and approach within the enterprise. In addition to reducing costs, this increases both quality and customer satisfaction.

Structured graphical display for greater clarity
Structured graphical display for greater clarity

Structured graphical display for greater clarity
An awareness of the exact processes and interaction between individual service processes is crucial to implementing IT service management based on ITIL. ARIS ITIL’s structured graphical display delivers this awareness by clarifying the complex ITIL process network and making hierarchies and interdependencies more tangible. This approach also prevents the sheer mass of ITIL literature from becoming a problem.

Professional adaptation to company requirements
Professional adaptation to company requirements

Professional adaptation to company requirements
ARIS ITIL enables ITIL standards to be efficiently adapted to company requirements and also helps identify any impact on existing processes. Experience from customer projects shows that using ARIS ITIL to document processes can result in savings of up to 70%. This is because ARIS ITIL shoulders most of the burden of documenting optimum IT processes.

The value-added way to customize ITSM solutions
The value-added way to customize ITSM solutions

The value-added way to customize ITSM solutions
ARIS ITIL enables IT service management solutions to be customized via interfaces between ARIS and software solutions from major ITSM players. As well as being used for documentation, the models created in ARIS make it possible to reduce implementation costs. Changes made at the process level can be reflected directly in ITSM solutions, which allows a much faster response to new requirements.