Homepage

> ARIS

> ARIS Managed Services

ARIS Application Services

zoom image

Through dedicated Application Service Centers, IDS Scheer offers expert support for all inquiries about the ARIS Platform and implemented business processes. Our application services are based on a dedicated service desk, which handles and processes all incoming inquiries.

In addition, the application services team enables continuous improvement of your implemented applications by modifying and optimizing the maintained and supported applications and processes. Our application services experts also provide extensive functional modifications and application enhancements.

Application Support
IDS Scheer provides support with the primary goal of continuous availability of the application and its defined functionality. Defects are analyzed and general help is provided to key users.
Application Support Offerings:

• Service Desk
• 1st, 2nd & 3rd level support
• How-to questions
• User handling errors
• Incident & problem management

Maintenance and Business Improvements
In addition to providing daily support, Application Services work to continuously improve your business processes. Minor, easy-to-implement change and customization activities improve the business agility and the efficiency of the system and the implemented processes.
Maintenance and Business Improvement Offerings:

• Ad hoc questions
• New reports
• Customizations, Changes and Modifications
• Authorization, New Roles
• Trainings

Application Projects
Application Projects include change activities and enhancements to add or change functionality, as well as activities to improve the existing environment, with an implementation effort beyond general maintenance and business improvements.
Application Projects Offerings:

• Functional enhancements
• New and additional functionality
• New solutions