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ARIS ITIL

The Professional Solution for Implementing and Operating an IT Service Management System

Corporate IT organizations currently spend around 80% of their budget merely on keeping systems up and running. This leaves little scope for process innovation and for responding to the ever-increasing demands to align IT with the value chain. One solution is to systematically reorganize things in a process-oriented manner and ensure that resources are allocated with maximum efficiency.

These objectives lie at the heart of the Information Technology Infrastructure Library (ITIL), an industry-independent set of guidelines for standardization of IT processes that leverages existing best practices.

IDS Scheer has developed an ARIS reference model based on ITIL to document, analyze, and implement IT processes. For companies wanting to align their IT processes with ITIL, ARIS ITIL offers a customizable graphical reference model and user-friendly modeling and analysis environment.

The ARIS ITIL reference model thus allows organizations to synchronize their IT systems with their business needs—fast and at low cost.

Key benefits:

Comprehensive reference model for ITIL processes and structures across all process levels, including cross-referencing with ITIL books.
Clear depiction of dependencies between the processes.
Flexible options for adapting processes and adding information, such as, resources involved, documents, and IT systems.
Sophisticated functionality for analyzing processes prior to implementation, making it possible to pinpoint resource bottlenecks, compare alternative process options, identify system/media breaks, and more.
Implementation of software updates without loss of data, plus professional change management for flexible adaptation of processes to new or changed requirements (no discrepancies between documentation and actual processes).

Screenshots

: Standardized processes and concepts

Standardization of processes and concepts
Standardized processes and concepts ensure a shared understanding, enabling ARIS ITIL to create a consistent mindset and approach within the enterprise. In addition to reducing costs, this increases both quality and customer satisfaction.

: IT Infrastructure Library

Efficient design of routine IT tasks
As a de facto standard built around best-practice recommendations, ITIL enables IT managers to streamline routine IT tasks. This saves process costs and accelerates processes, thereby enriching the IT manager’s role compared to that of a mere technology provider.
To achieve this, the IT Infrastructure Library provides clearly-defined IT management standards that can be understood at all levels of the enterprise.

: Structured graphical display

Structured graphical display for greater clarity
An awareness of the interaction between individual service processes is crucial to implementing IT service management based on ITIL. ARIS ITIL’s structured graphical display ensures this awareness by clarifying the complex ITIL process network and making hierarchies and interdependencies more tangible.

: Professional adaptation

Professional adaptation to company requirements
ARIS ITIL enables ITIL standards to be efficiently adapted to company requirements and also helps identify any side effects. Experience from customer projects shows that using ARIS ITIL to document processes can result in savings of up to 70%.

: Model-based customization

Model-based customization
Interfaces between ARIS and software solutions from SAP and BMC enable semi-automated customization. In addition to being used for documentation, the models created in ARIS make it possible to reduce implementation costs. Changes made at the process level can be reflected directly in IT systems, thus allowing a much faster response to new requirements.