Global Managed Services

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After you have designed and implemented your business processes in an IT environment, these solutions must be maintained and supported. This will not only protect the investment of your implementation, but also generate additional business benefits by continuously improving your business processes. Based on our knowledge of your enterprise, your implementation and your core business processes, IDS Scheer offers our customers a comprehensive service portfolio branded as Global Managed Services — our world-class support services for the market-leading ARIS Platform offerings and SAP software and applications.

Based on deep industry expertise, renowned process knowledge and the application of the ARIS Value Engineering Method, IDS Scheer offers you Support Services and Continuous Process Improvement.

• ARIS Platform for Process Excellence

Product Services

• License Management for SAP and ARIS Software
• ARIS and SAP Software Support for Communication, Escalation Management, Malfunction Analysis and Software Release Management

Application Services

• Application Services Centers— Help Desk, Incident and problem management, How-to questions, User handling errors
• Maintenance and Business Process Improvements— Ad hoc questions, New reports, Customization, Changes and Modifications, Training
• Application Development— Functional enhancements, new and additional functions, new solutions

Operations Services

• Hosting— Hardware and Infrastructure, Telecommunications, Security, Disaster Recovery, OS, Databases and Software, Operations and Hosting Center
• Operations Support for SAP Basis, SAP NetWeaver, ARIS Platform Basis, system monitoring, Subsystems & Interfaces (RFC, EDI, etc.), Authorizations, and Service Desk for Basis Support
• Operations Projects— functional enhancements, release upgrades, migrations, support packages, system copies, disaster recovery and technical projects

Service Management

• Report Management— Service and project reporting, KPI monitoring and SLA monitoring
• Innovation Management— Business process optimization, functional enhancement consulting and release upgrade strategy
• Delivery Management— Service Availability, Project Management and Staffing, Management of Service Processes, Communication and Escalation Management, and SLA adjustments

Global Managed Services Support Your Business!