Support
Based on our knowledge of your enterprise, your implementation and your core business processes, IDS Scheer offers our customers a comprehensive service portfolio branded as Global Managed Services — our world-class support services for the market-leading ARIS Platform offerings and SAP software and applications.
Through dedicated Application Service Centers, IDS Scheer offers expert support for all inquiries about the ARIS Platform and SAP software. Our application services are based on a dedicated service desk, which handles and processes all incoming inquiries.
In addition, the application services team enables continuous improvement of your implemented applications by modifying and optimizing the maintained and supported applications and processes. Our application services experts also provide extensive functional modifications and application enhancements.
In keeping with our goal of service improvement for all ARIS support customers, there is a new global toll-free telephone number as of January 1, 2008. The number is 011 or (+) 800 ARIS HELP (011 or (+) 800 2747 4357).
An intelligent call routing system associated with this number guarantees that a customer’s call will be routed to the most appropriate Incident Management center on duty, depending on source country and time of day. Therefore, we can offer true 5x24h support without inconvenient handling. This service is available for approximately 40 countries worldwide, covering nearly all European countries, USA, Canada, China, Japan and Brazil. ARIS Product Support can provide a complete list upon request.
Note when calling from the USA and Canada: callers must have international dialing capability. Please contact the USA toll-free number 1 800 577 7611 if you experience issues when dialing the complete eight digit international toll-free number. ARIS support in the USA and Canada is only available from 8:00 a.m. - 6:00 p.m. EST.
All customer support requests worldwide can also be fielded via e-mail at arissupport@ids-scheer.com. Response times may vary.
Additional information
Contact IDS Scheer
IDS Scheer North America
Berwyn, PA
610.854.6800
Atlanta, GA
404.531.5100
Mountain View, CA
650.903.2270
Toronto, ON
416.512.6784
Toll Free 1.800.810.2747
Desupport Information
Please contact your support representative to receive document password.